Alcombe Veterinary Surgery – Vets in Ealing
Clinic Overview
Alcombe Veterinary Surgery is an RCVS-accredited practice that (per its website) offers consultations as part of a Pet Health Club® Plus plan and has arrangements with three partner out-of-hours clinics. Based on owner reports, it handles routine and preventative care (e.g., kitten vaccinations, nurse checks) as well as procedures such as neutering, and paperwork such as an Animal Health Certificate for travel.
Recent feedback is mixed: some owners describe thorough investigation of illness and helpful reception support (including a pet carrier provided at no charge), while others raise concerns about pricing, communication around fees, and complaint handling. One review alleges a post-neuter skin injury later described by other vets as consistent with a thermal burn, with concerns that it was not recognised for weeks.
Services
Services and capabilities mentioned in the website text or reviews include
- •Out-of-hours care via three partner clinics (exact clinics not named in the inputs).
- •Pet Health Club® Plus plan with consultations included (pricing not provided in the inputs).
- •Vaccinations (kitten vaccination specifically mentioned).
- •Neutering (one owner describes a complication after the procedure).
- •Nurse checks (cat nurse check mentioned).
- •Diagnostics for ongoing conditions, including blood tests (kidney disease monitoring discussed by one owner).
- •Dental work is referenced in the context of a quote for treatment (no procedure details provided).
- •Animal Health Certificate for pet travel (destination country mentioned in a review).
Pricing
Only explicit pricing mentioned in the available reviews
- •One owner reports being charged £22 for three Mirtazipine tablets.
Other owners say quotes/medications were “twice as much” as alternatives, but no additional amounts are provided.
People
No clinicians are named in the provided information. What owners highlight about staff varies
- •Reception/support staff: described as friendly and helpful by some; one owner reports being given a carrier for free. Others report incorrect information from reception about whether a visit would be chargeable, followed by dissatisfaction with how the complaint was handled.
- •Veterinary team: one long-term client reports a thorough investigation when their cat was unwell and improvement after treatment. Another reviewer says staff were “kind” during follow-up of a post-operative issue, but felt the overall handling lacked clear accountability.
Reviews
Google rating: 4.3 stars from 307 reviews. “”
- •Thorough care vs. serious post-op concern: one owner praises investigation and recovery in an unwell cat, while another alleges a significant post-neuter injury (described by other vets as consistent with a thermal burn) and says it wasn’t recognised for weeks.
- •Fees and value disputes: multiple reviews mention concerns about high pricing (including a specific medication price) and quotes higher than other practices (no figures provided), alongside frustration about being charged after being told a visit would not be chargeable.
- •Customer service and complaints: several negative reviews focus on feeling dismissed or not responded to when raising complaints; others describe reception and clinicians as helpful during routine visits.
Animals Treated at Alcombe Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Alcombe Veterinary Surgery
Opening Hours
Hours
Reviews for Alcombe Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 307 we track in total. Recent reviews may not be representative of overall sentiment.
Barry Riches
a week ago
The Ealing branch told me that I was not welcome to stay with them, this is after being registered there for 25 years. This was because I’d reported them for demanding a fee from me which I knew nothing about and did not request. They admitted they were WRONG and then tell me I’m persona non grata ! So, you can’t win. I transferred to Vets for Pets, Brentford. They are so much more efficient and much more reasonable. I used to pay Alcombe £22 for THREE Mirtazipine tablets… I now get THIRTY for £38 , this is just one example of how Alcombe rip clients off , 700 % difference… it’s obscene ! To continue, I had been treating my cat , on the advice of Alcombe, for kidney disease. I had his bloods tested at Brentford and the vet assured me any disease was very slight… contrary to the messaging I’d received from Alcombe. Alcombe, back in the day, were a great local practice but now it’s all for profit. The animals suffer from shoddy diagnosis and should you DARE complain, they’re making so much profit, they just tell you not to return. I’m truly sorry to be writing this as there are still some very compassionate people working there.
Ms Trae Teerae
2 weeks ago
Great practice 👌🏼 knowledgeable staff
Chris Gartside
a month ago
JPVFX
2 months ago
Sadly, our experience with Alcombe Vets was not what we had hoped for. After a neutering procedure our puppy developed a serious skin injury later identified by many specialists as consistent with a thermal burn. Despite raising concerns early, the issue wasn’t recognised for weeks, which made recovery challenging. While some staff were kind and tried to help, the handling of the situation overall left us very disappointed and without clear accountability. I share this as a caution to other pet owners to always ask how surgical procedures are monitored for safety.
M Moonister
2 months ago
I took my cat here previously for nurse check there and didn’t realized they are corporate owned by IVC Evidensia! I got a quote from them and it was twice as much as others! Even the medication dispensed from them are so pricy! Such a rip off! Stay away!
M Moonister
5 months ago
I took my cat here previously for nurse check there and didn’t realized they are corporate owned by IVC Evidensia! I got a quote from them and it was twice as much as others! Even the medication dispensed from them are so pricy! Such a rip off! Stay away!
S P
3 months ago
Great local vets. I’ve been coming here for many years with my previous cat BeauBeau and my current one Edie. I visited over the last two days with Edie as she was not well. They did a thorough investigation into what was wrong with her and I am really happy with how everything was dealt with. Edie is on the mend! The reception staff were also friendly and helpful throughout. This is a busy local vets and they come across as a warm and supportive team. 4 out of 4 paw review 🐾 🐾 🐱
Dilip Baümier
4 months ago
I went yesterday to get an Animal Health Certificate for taking my dog to Belgium. The staff were very friendly and most helpful with my concern about my dog’s condition. As was the veterinarian. It’s a great pity that I will no longer use their wonderful service. Suffice to say that I would highly recommend them for your pet’s needs. This visit left me with a very positive experience.
Kyle Forrester
a year ago
Given incorrect information by reception, charged me for a visit as a result. Wouldn’t respond to my complaint, and when they finally did they dismissed my claim. As my conversation with reception was verbal I cannot prove I was in the right, however I certainly was, and for the sake of what was a fairly insignificant charge you’d think they would prioritise customer service and play the long game. If it’s going to be a chargeable visit, don’t tell me it won’t be. Anyway, I couldn’t stomach giving them another penny so I’ve moved the cat over to another vet. Of course, they won’t care - plenty of other suckers to mug off! Also, they quoted well over twice as much for less dental work than a local alternative. No treats for you! Kyle Forrester
Sam nash
a year ago
First time visiting everything was smooth and quick ,I took my kitten 3 month old was looked after and vaccinated by really great vet and the customer service was impressive the lady on the reception gave me a carrier from her storeroom without any charge ….thanks a lot for everything
Nearby Vets
Explore more trusted veterinary clinics near Alcombe Veterinary Surgery
The Avenue Veterinary Clinic
(0.9 miles)10 The Avenue, London W13 8PH, UK
The Young Veterinary Partnership
(1.1 miles)43 The Mall, London W5 3TJ, UK
Village Vet Ealing
(1.7 miles)80 Pitshanger Ln, London W5 1QX, UK
Medivet Acton (Acton Lane Veterinary Surgery)
(2.1 miles)346 Acton Ln, London W3 8NX, UK
Snoots Acton
(2.2 miles)45 Churchfield Rd, London W3 6AY, UK
