Alcombe Veterinary Surgery

- Several positive reviews describe friendly reception staff, smooth visits, and thorough care, including same-day help for a dog with a cough, supportive treatment for an unwell cat, and a straightforward Animal Health Certificate appointment. - Long-standing clients appear among the positive feedback, with some saying they have used the practice for many years and remain happy with the care their pets receive. - The main negative theme is cost: some reviewers describe fees, quotes, and medication prices as high, and one specifically objects to a £36 written prescription charge.

Alcombe Veterinary Surgery in Ealing is part of IVC Evidensia. It offers routine and preventive care, diagnostics, neutering, travel paperwork, and out-of-hours arrangements through partner clinics. Recent feedback is mixed: some owners praise same-day appointments, thorough investigations, and a friendly front desk, while others raise concerns about pricing, communication around fees, and complaint handling. One recent review also describes a serious post-neutering skin injury that the owner says was not recognised for weeks.

Services

•Routine and preventive care: consultations, vaccinations, nurse checks, and regular check-ups are all mentioned. Recent reviews include a kitten vaccination, a cat’s bi-annual check-up, and a same-day appointment for a dog with a sudden cough.
•Diagnostics and ongoing condition monitoring: blood tests and investigation of longer-term problems are referenced, including kidney disease monitoring and a review describing a thorough investigation of an unwell cat.
•Surgery and procedures: neutering is mentioned, along with one owner reporting a complication after the procedure.
•Dental care: dental treatment is referenced in the context of a quote, though no specific procedure details are given.
•Travel documents: the practice has provided Animal Health Certificates for pet travel, including one owner travelling with a dog to Belgium.
•Plans and out-of-hours: the clinic offers Pet Health Club® Plus, which includes consultations, and out-of-hours care through three partner clinics.

Pricing

No published pricing information is currently available for this clinic.

People

Andi is the only team member named in recent reviews, and was praised for a cat’s bi-annual check-up. Reviews also describe a welcoming reception team and vets who some owners found thorough, helpful, and genuinely interested in their pet’s welfare, although others were unhappy with communication around charges and complaints.

Reviews

Google shows 4.3 stars from 312 reviews. Recent written feedback is mixed.

•Several positive reviews describe friendly reception staff, smooth visits, and thorough care, including same-day help for a dog with a cough, supportive treatment for an unwell cat, and a straightforward Animal Health Certificate appointment.
•Long-standing clients appear among the positive feedback, with some saying they have used the practice for many years and remain happy with the care their pets receive.
•The main negative theme is cost: some reviewers describe fees, quotes, and medication prices as high, and one specifically objects to a £36 written prescription charge.
•A smaller number of reviews raise concerns about fee communication, complaint handling, and one reported post-neutering skin injury that the owner says was later identified elsewhere as consistent with a thermal burn.

Reviews for Alcombe Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 312 we track in total. Recent reviews may not be representative of overall sentiment.

Katie Craik

1 month ago

Ian B

Avoid at all costs. The prices are absolutely insane £36 for a written prescription is a complete joke. This business is owned by IVC who have one goal and that is to extract as much money out of you as possible. Avoid these large corporate vets and hope the government puts proper controls in place.

Piotr Stobiecki

2 months ago

Rita Payne

We took our adored dog, Biggles, to our local Alcombe surgery because we were concerned about a sudden cough he has developed. I was able to get an appointment on the same day that I called. The vet was very thorough in checking Biggles and preserved medication. She appeared to be genuinely interested in his welfare and keen to find the cause of the problem. The staff at reception were very welcoming since they knew him as a pup.

Clare

Always been happy with the care my pets have received at this surgery. We’ve been coming here for over 15 years. Recently Andi, a new addition to the Practice dealt with my cat’s bi-annual check up and was excellent to deal with. No complaints.

Barry Riches

3 months ago

The Ealing branch told me that I was not welcome to stay with them, this is after being registered there for 25 years. This was because I’d reported them for demanding a fee from me which I knew nothing about and did not request. They admitted they were WRONG and then tell me I’m persona non grata ! So, you can’t win. I transferred to Vets for Pets, Brentford. They are so much more efficient and much more reasonable. I used to pay Alcombe £22 for THREE Mirtazipine tablets… I now get THIRTY for £38 , this is just one example of how Alcombe rip clients off , 700 % difference… it’s obscene ! To continue, I had been treating my cat , on the advice of Alcombe, for kidney disease. I had his bloods tested at Brentford and the vet assured me any disease was very slight… contrary to the messaging I’d received from Alcombe. Alcombe, back in the day, were a great local practice but now it’s all for profit. The animals suffer from shoddy diagnosis and should you DARE complain, they’re making so much profit, they just tell you not to return. I’m truly sorry to be writing this as there are still some very compassionate people working there.

Ms Trae Teerae

Great practice 👌🏼 knowledgeable staff

Chris Gartside

5 months ago

JPVFX

Sadly, our experience with Alcombe Vets was not what we had hoped for. After a neutering procedure our puppy developed a serious skin injury later identified by many specialists as consistent with a thermal burn. Despite raising concerns early, the issue wasn’t recognised for weeks, which made recovery challenging. While some staff were kind and tried to help, the handling of the situation overall left us very disappointed and without clear accountability. I share this as a caution to other pet owners to always ask how surgical procedures are monitored for safety.

M Moonister

8 months ago

I took my cat here previously for nurse check there and didn’t realized they are corporate owned by IVC Evidensia! I got a quote from them and it was twice as much as others! Even the medication dispensed from them are so pricy! Such a rip off! Stay away!